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Privacy policy

VYNCKE (hereinafter ‘we’, ‘us’ and ‘our’) understands the importance of the privacy of its customers, suppliers, partners and users of its website visitors and the protection of their personal data. This policy sets out how we handle and process your personal data.


VYNCKE NV, with its registered office at 8530 Harelbeke, Gentsesteenweg 224, KBO (Crossroads Bank for Enterprises) number 0447.690.830 is part of a group of companies, of which Vyncke – A Family of companies NV is the holding company. When we use ‘VYNCKE’, ‘we’, ‘us’ or ‘our’, we mean Vyncke – A Family of companies NV and its subsidiaries.

VYNCKE manages this website. We act as the data controller when we process our customers’, suppliers’, partners’ and website users’ personal data.

We believe it is important to create and maintain an environment where our customers, suppliers, partners and website users can be confident that their data will not be misused. We comply with the regulations applicable to data protection such as the Regulation (EU) 2016/679 (also referred to as the General Data Protection Regulation, hereinafter “GDPR”) and the Belgian Data Protection Act. The aforementioned regulations concern the protection of personal data and provide you with rights over the said personal data.

The objective of this policy is to indicate what personal data we collect, how we use your data and to assure you that we process your data appropriately.

The use of this website, the platform and the content contained therein is only permitted subject to compliance with the full text of this policy.


It is not necessary to provide personal data to use most of our website.
We collect and process the following categories of personal data for the purposes stated below:

  • Name, form of address, address.
  • Contact details (email, telephone number).
  • Company.

Additional or optional data are provided by filling out forms on our website or when we contact you (by telephone, email or at trade fairs or events).
We also collect and process data obtained via our website or the devices you use. The collected data may be:

  • Location data (collected via social media or the IP address of your device; GPS signals sent by your mobile device);
  • Data collected using cookies, web beacons or from the internet. These data are automatically collected and can be related to the website you visited before you navigated to our website or the website you navigated to after visiting our website. We may also collect data on the website pages you have visited, your IP address, the type of browser you use, the access time and your operating system. Read our cookie policy to find out more on how we use cookies.
  • Login details for the SMARTPLANT cloud platform, such as your name, e-mail address, and password (encrypted). The SMARTPLANT application consists out of an industrial computer (edge) which collects machine data and which transmits a limited set of these machine data to the SMARTPLANT cloud platform where the user can have access to the data collected by its machines. The industrial computer (edge) does not collect personal data;
  • Data we obtain from other websites, for example if you ask us to link to your Facebook account.

We may also collect data from the public domain to check data previously collected or to manage or broaden our activities.


We collect the aforementioned data for the following specific purposes:

  • To supply the products and services you have ordered.
  • To respond to your (online) questions regarding our products or services, to be able to provide information regarding our products and to follow up offers.
  • To provide access to the SMARTPLANT cloud platform where you can access the machine data collected by the SMARTPLANT application of the industrial computer connected to the machine at your premises. VYNCKE only collects your login details so that you can connect to the SMARTPLANT cloud platform. The SMARTPLANT application transmits a limited set of machine data to the SMARTPLANT cloud platform to which you have access through your personal space on the platform after logging into the platform.
  • To check your identity and financial data regarding payments for our products or services.
  • To improve our products or services.
  • To investigate complaints on our products, services or website.
  • To meet the legal and regulatory obligations as well as compliance requirements.
  • To analyze and monitor the use of accounts to prevent, investigate or report fraud, terrorism, deception, security incidents and criminal activity to the relevant authorities.
  • To send periodic promotional communication about our products and services, special offers or other information which we believe may be of interest to you.
  • To contact you from time to time for the purposes of market research purposes. We may contact you by email or telephone.
  • To process your personal data for specific purposes as indicated on specific forms on our website, by notification in writing or by email.

We process the aforementioned personal data based on various processing reasons, as listed in Articles 6.1 (a), (b), (c) and (f) of the GDPR.

Processing of your personal data is required in order to meet contractual obligations for the purposes of delivering products or services in accordance with our agreements. Where personal data is processed (for example to create invoices or communicate with you) in the execution of the agreement, we will store the data for 10 years after the end of our commercial relationship in accordance with the applicable limitation period.

In some cases, it can be a legal requirement to process personal data and to share it with third parties such as government entities for the purposes of government business or anti-money laundering legislation.

In these cases, we have a legitimate interest to process your personal data and to contact you to be able to perform our operations or provide you with information on our products, services, promotions and/or events. Your personal data is retained for up to one year after the termination of our commercial relationship.

If you are not a current customer, we will request your permission to provide you with information on our events, products and services for promotional purposes. In this case, we will retain your personal data for one year.


We can share your personal data with:

  • The companies in our group and/or affiliates; or
  • Third parties with whom you have asked us to share your personal data, such as Facebook or other social media if you have asked us to link these to your account; or
  • The SMARTPLANT cloud platform that is hosted in a Microsoft Azure cloud, located in Amsterdam.

Based on our legitimate interest, we may also share your personal data with third parties that assist us with our products and services. Some examples of third-party activities include the hosting of web servers, data analysis, marketing support providers and customer service. These companies have access to your personal data but only when this is required to perform their activities. They are not permitted to use your data for any other purposes.
Your personal data may not be sold or leased to third parties.
We may publish your personal data to enforce our policy, to comply with our legal obligations or in the interest of safety, in the public interest or for the purposes of legal enforcement in any country where we have entities or subsidiaries. We may follow up a request from a law enforcement agency, regulatory authority or government agency. We may also publish data for the purposes of current or scheduled court cases or to protect our property, safety, people or other rights and interests.
Should VYNCKE be sold or merges with another company, your data will be accessible to the advisor of the potential buyer and transferred to the new company owners. In that case, we will take the appropriate measures to guarantee the integrity and confidentiality of your personal data. The use of your personal data will always be subject to this policy.


We may transfer your personal data to third parties in third countries (outside the European Economic Area (EEA)). The said transfer of data outside the EEA is legal if the recipient of the data resides in a country with a level of protection deemed adequate by the European Commission. Some of these countries may not have enacted equivalent data protection legislation to protect the use of your personal data. In such cases, we have researched whether appropriate preventive measures similar to those implemented within the EU are possible, for example by adopting standard contractual clauses. In specific cases, we will request your prior consent to the transfer of your personal data outside the EEA. Please follow the procedure set out in Rights of the data subject for further information on data transfer.


Data protection legislation provides various rights for the data subject with regard to the processing of personal data to ensure the data subject has sufficient control over the processing of their personal data.
You are entitled to inspect the data we hold on you and to request and receive a copy of the personal data on our records. You are entitled to request that we amend, add to or delete any outdated, incorrect or incomplete personal data relating to you when your personal details change. You are also entitled to limit the processing of your personal data and to object thereto. You are also entitled to receive the personal data you have provided to the data controller in a structured, commonly used, machine-readable format, and to transmit it to another data controller.
If you have opted to receive commercial e-mails, newsletters, … from us at the time you registered on the website, you may opt-out whenever you have changed your mind.
We may require you to provide verification of your identity to ensure that you have a legitimate right to make the request and to verify that we provide the answer to the person that has the legitimate right to send us one of the abovementioned requests and to obtain the information.
Please note that in certain circumstances as provided by law we may withhold access to your information or that we may not grant your request where we have the right to do so under applicable data protection legislation.
If you wish to obtain more information regarding the processing of your personal data or if you wish to exercise your rights, please contact us at
You have the right to lodge a complaint with the competent supervisory (data protection) authority.


We make every effort to guarantee the security of your data. We have implemented reasonable technical and organizational measures to guarantee your personal data against accidental or unlawful destruction, loss, modification, unauthorized disclosure and/or unauthorized access to the data transmitted, saved or otherwise processed. Please note that the internet is an open network; we cannot therefore guarantee that unauthorized third parties will not be able to circumvent these measures or use your personal data for inappropriate purposes.
This website may include links to third-party websites. We will not be held liable for the content of these websites, nor for the privacy standards and practices of the corresponding third party. You must read and understand the relevant third-party and website privacy policies before accepting cookies and visiting a website, to ensure your personal data is sufficiently protected.


A. Rights to the website and materials – Permitted usage

Our website and the materials available thereon (for example texts, images, videos, data, software, brands and trademarks and other data) are protected by intellectual property rights and other rights vested in us, our affiliated companies (parent companies, affiliated companies, or subsidiaries) and/or licensors.
Visitors to the website and any other platforms are permitted to consult the website, the platform, and the material for their own purposes. This right of use is non-exclusive and non-transferable, and we reserve the right to revoke this right at any time and without justification. Any other use of any element of the website and/or platform (i.e. reproduction, changes, publication or any other form of distribution) is prohibited, unless we and/or the licensors have provided advance express permission in writing.


B. Prohibited use of the website and material
You undertake as follows: not to use the website, the platform and the material (1) illegally and/or for illegal purposes; (2) not to damage, modify, interrupt, stop it or impair its efficiency; (3) to disseminate or install computer viruses nor to disseminate or install material that is insulting, obscene, threatening or otherwise not in accordance with the intended use of the website and the platform; (4) not to infringe third-party or our rights to privacy, protection of personal data or intellectual property; (5) to disseminate or install material for marketing or advertising purposes without requesting our prior approval and only insofar as the recipient has requested the said material.


C. Liability
We shall make every effort to ensure the information we add to our website and the platform is as complete, correct and current as possible, although we cannot guarantee that the information provided does not include any errors. The information contained therein is not aimed at specific people or organizations and may therefore not be complete, relevant or accurate.
The information must not be considered professional or legal advice (an expert should always be consulted for these purposes). The user is responsible for the use of the website, the platform and their data. We waive all liability for any damage caused by any errors on this website.
We make every reasonable effort to limit technical malfunctions. Errors and malfunctions may however occur when using the website or the platform, which may hinder the availability or operation thereof. The website, the platform and the content thereof is provided “as is” and we do not accept any liability for issues resulting from the use of our website, the platform or the content thereof.
The website pages or the platform may contain links to external websites for whose content we neither assume nor will assume any liability with regard thereto. We will not be held liable for material and information added by users to the website or platform. The user is obliged to indemnify or compensate us for all damage attributable to the material and information.


Belgian law is applicable to our website, this policy and disputes that may arise with regard to these. In the event of a dispute, only the courts of Kortrijk shall have jurisdiction.


VYNCKE may amend or update this policy to ensure the provision of information on how we process your personal data at that time. The updated version of this policy is available on the same website and will take effect upon publication. Please visit this webpage regularly to ensure you remain up-to-date on how we collect and process personal data, how and under what circumstances we use your personal data and when we share your personal data with third parties.

Version 13 July 2021

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.